COVID-19 Mon Sheong Updates

Latest Update
Updated: July 11, 2020 at 11:30 a.m.

In response to the COVID-19 pandemic, Mon Sheong Foundation has made several changes to our programs and services to heighten our precautionary measures. Our priority remains in protecting the health and safety of our residents, staff, volunteers and all stakeholders. Recent updates are as follows:

Long-Term Care Centres – Gradual resumption of visits has started on June 18.  All visits are held outdoors.  Please call the respective long-term care centre to make an appointment.

Private Care – Gradual resumption of visits has started on June 18.  Please book your appointment with the respective Private Care in advance for the visit. New resident admission has resumed.

Adult Day Program – Closed until further notice

Community & Volunteer Services Centres – Closed until further notice. Online classes have started; please visit their page for more information

Chinese School – New school year will start on September 18, We offer two ways for students and parents to learn:

  1. traditional classroom learning
  2. e-learning classrooms where students will attend live classes and can interact with teachers while staying safely at home.

For registration, please go to: https://www.monsheong.org/what-we-do/chinese-school/

Events –

Mon Sheong Fun Run & Walk is now online. Please visit funrunandwalk.ca for more information and to register. Mon Sheong this year’s Cathay Ball is cancelled.

Mon Sheong Foundation is taking every precaution to minimize possible risks of COVID-19 infection at our facilities and keeping our residents, volunteers, staff and all stakeholders safe. We appreciate your understanding and support as we fulfill our commitment to your safety.

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Notice update – July 11, 2020 (PDF)
Notice update – April 29, 2020 (PDF)
Notice update – March 16, 2020 (PDF)

As the COVID-19 situation continues to evolve, there are many ways you can help our long-term care residents and care providers. Gifts to our COVID-19 Special Fund will be restricted to efforts supporting the COVID-19 response at Mon Sheong. Your generosity will support our healthcare staff, provide important medical supplies and equipment, and help develop strategies to maintain emotional and physical health of our residents and staff.  Together we can help our communities during this urgent time.

We are reaching out to the community for donations of much needed supplies:

  • N95 masks (models: 1860, 1860S, 1870, 1870+, 8210)
  • Surgical masks – Levels 1/2/3
  • KN95 masks
  • Face shields
  • Goggles
  • Isolation gowns (disposable or washable)
  • Vinyl gloves
  • Hand sanitizer
  • Healthcare-grade disinfectant wipes (bleach or hydrogen peroxide)
  • Baby monitors (new or used)
  • Shoe covers

If you have unopened medical supplies that are from a verifiable source to support our front-line workers, please contact us by email fundraising@monsheong.org or phone 905-883-9288 ext. 2008.

PRESS RELEASE April 26, 2020 at 9:00 p.m.

Mon Sheong Home for the Aged – Update
TORONTO – Mon Sheong Foundation would like to provide an update and also clarification on some misinterpretation on the situation at Mon Sheong Home for the Aged, located on D’Arcy Street.

  • As of today, there are 50 residents tested positive. Out of those tested positive, there are 27 deaths. The number of staff tested positive remains at 16 and some of them have passed the 14-day isolation threshold.
  • Since the outbreak in early April, Mon Sheong Foundation management and D’Arcy Home have daily conversations with Ministry of Health and Toronto Public Health in respect to the latest status updates and supports needed, particularly on staffing and supplies of Personal Protective Equipment.
  • Mon Sheong has neither declined nor refused military assistance from the government. Mon Sheong has not commented on the length of the process in obtaining military assistance.
  • Mon Sheong has been requesting any and all help possible from the government since the beginning of the outbreak and has asked for any assistance the government can provide. To Mon Sheong, this all-encompassing request includes whatever the government deems
    appropriate to assign to our facility. As of this afternoon, eight personnel from the government are confirmed to work at D’Arcy home on Monday April 27. These include five Registered Nurses, two Personal Support Workers and one Dietician.
  • Given there are staff members who are not available due to COVID-19 positive or required isolation, the pool of nursing workforce dropped substantially. However, with the extended hours per shift and the return of retired employees, the D’Arcy Home is managed to maintain
    2/3 of nursing headcounts of a typical day before the outbreak. The assistance from the government will greatly help to alleviate the heavy workload and long hours of the current nursing team.
  • In the meantime, Mon Sheong continues to use every avenue to strengthen our nursing support at D’Arcy Home.  Mon Sheong continues to work tirelessly to safeguard the health and safety of our residents and staff.

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Press Release – April 26, 2020 (PDF File)

PRESS RELEASE April 25, 2020 at 9:00 p.m.

Mon Sheong Home for the Aged – Update
TORONTO – Mon Sheong Foundation would like to provide an update on the situation at Mon Sheong Home for the Aged, located on D’Arcy Street.

  • As of today, there are 50 residents tested positive. Out of those tested positive, there are 26 deaths. The number of staff tested positive remains at 16.
  • Mon Sheong management and D’Arcy Home are in daily communication with Ministry of Health and Toronto Public Health in respect to the latest status updates and staffing support.
  • Mon Sheong Foundation has been communicating closely with the provincial and municipal governments since the outbreak at D’Arcy Home in early April, so they are well aware of the needs of D’Arcy Home.
  • Mon Sheong has made it very clear to the government our primary needs of additional nurses and personal support workers (PSWs) for our residents. Additional manpower would help ease the nursing and personal care workload on the current crew.
  • The Government has partnered the Home with Mt. Sinai Health Team. Communications have been established with the Health Team for support in different areas. Two nurses came to D’Arcy Home yesterday (Friday April 24) to help and another four are expected to be on site on
    Monday, i.e. a total of six additional personnel of whom five are nurses.
  • On top of Mt. Sinai Health Team’s help, Mon Sheong is working with several community healthcare professionals for potential help with the current situation.
  • Mon Sheong keeps contacting staff members who are off work to see if they could return and help D’Arcy when their conditions allow.
  • As previously mentioned, the typical pool of nursing workforce of the D’Arcy home is down to 20%. With a typical manpower pool, we had the benefit of allowing staff to adhere to regular shifts and to take regular time off to recoup. Despite the current tight staffing situation, the
    Home managed to arrange two thirds of the day to day nursing head counts to provide care for residents, with the extended work hours per shift and the return of retired employees.
  • A doctor is on site regularly to check on residents and in communication with families.

Mon Sheong continues to work tirelessly to safeguard the health and safety of their residents and staff.

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Press Release – April 25, 2020 (PDF File)

Exterior of Mon Sheong Home of The Aged

PRESS RELEASE April 13, 2020 at 8:45 p.m.

Mon Sheong Home for the Aged Updates on COVID-19 Outbreak

TORONTO – Since last week’s announcement of outbreak, Mon Sheong Home for the Aged (D’Arcy Home) has continued to work with Toronto Public Health to test residents for COVID-19. Currently, there are 32 residents tested positive with eight deaths. 11 staff members have also been confirmed. A COVID-19 hotline was created for family members of the D’Arcy Home residents. This hotline is available seven days a week.

The Ontario government announced new directives last Thursday. The new directives require all residents at long-term care centres with COVID-19 outbreaks or residents returning from the hospital to be tested. Toronto Public Health took tests for 64 residents at D’Arcy Home and 28 staff on duty, on April 11. While D’Arcy Home is awaiting results of tests, the staff members have daily contact with Toronto Public Health to monitor the situation. At the same time, staff members are separating ill residents from healthy residents to prevent infection.

On April 8, after learning of D’Arcy Home’s situation, the government sent PPEs, including 400 face shields, 1,000 masks and 700 gowns, to the Home. Stephanie Wong, CEO of Mon Sheong Foundation, thanks generous donors for their donations and coming together as a community.

D’Arcy Home is strictly adhering to Toronto Public Health’s directives and has enacted “Outbreak Control” protocols. The Home continues to:

• Keep in close contact with resident families, updating them on the situation

• Increase cleaning, especially high-touch surfaces

• Do their best to schedule video chatting so that residents and families can communicate

Stella Leung, Senior Administrator of Mon Sheong Long-Term Care Centres, said, “Mon Sheong Foundation is grateful to all of the frontline workers taking care of our residents. Since staff members that have been confirmed positive or are unwell are required to isolate, staffing has become quite a challenge. We are arranging for additional nursing staff to join us. As well, some retired nursing staff members have returned to help out. Mon Sheong Foundation is working hard to ensure a sufficient amount of staff to care for our residents. All our staff members are required to wear N-95 masks and protective gowns. At present, there is a limited inventory of PPEs, so we are hoping for generous donations from the community.”

Mon Sheong Foundation appreciates the understanding and support of resident families during these difficult times. Mon Sheong Foundation will do everything they can to provide the best care for their residents.

For more information on Mon Sheong Foundation’s precautionary measures, please visit www.monsheong.org.

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Press Release – April 13, 2020 (PDF File)

Exterior of Mon Sheong Home of The Aged

PRESS RELEASE April 9, 2020 at 9:00 a.m.

Mon Sheong Home for the Aged Confirmed Cases of COVID-19
TORONTO – In early April, Toronto Public Health declared three confirmed cases of COVID-19 at Mon Sheong Home for the Aged (D’Arcy Home). The Home immediately enacted “Outbreak Control” protocols, but the situation has aggravated quickly. Currently, there are 16 residents tested positive with four deaths. Two staff members have also been confirmed. A COVID-19 hotline was created for family members of the D’Arcy Home residents.
D’Arcy Home discovered several residents with fever in late March and immediately conducted swab testing for residents exhibiting COVID-19 related symptoms. Toronto Public Health confirmed three residents tested positive on April 4.
Following Toronto Public Health’s directives, “Outbreak Control” protocols were put in place until the outbreak ends. Staff members at D’Arcy Home are working closely and communicating with Public Health Officers daily to ensure the health and safety of residents and staff members. Symptomatic residents have been isolated from other residents as much as possible.
The D’Arcy Home continues to provide necessary care and support to the residents while full infection control precautions have been put in place, which include:

  • All residents at the facility stay in their own rooms, in isolation
  • Tray service meals are delivered to resident rooms as a part of “Home Isolation” procedures
  • All group activities are suspended
  •  Twice-daily monitoring of all residents for symptoms
  • Active screening of staff for symptoms before they start their shifts and at the end of the shift
  • All staff members have been reminded to monitor themselves for illness and not to come to work when they are sick
  • Increased cleaning, especially high-touch surfaces
    D’Arcy Home staff members have been in close contact with resident families, keeping them updated. The Home has escalated their care of residents and wishes for their swift recovery. Since staff members that have been confirmed positive or are unwell are required to isolate, staffing is currently a challenge. Personal Protective Equipment (PPE) is becoming limited and Mon Sheong hopes for community donations.
    Stella Leung, Senior Administrator of Mon Sheong Long-Term Care Centres, said, “We have always strictly followed Ministry of Health’s and Public Health’s directives, so it is unfortunate that a case developed. There are many factors that could have led to this because silent carriers show no symptoms but may pass the virus on. Public Health Officers are looking closely into this situation.

With response to the directive from Ministry of Long-Term Care issued on March 14, Mon Sheong Long-Term Care Centres have suspended all non-essential visits and advised all residents and families regarding this change. Under the directive from Chief Medical Officer of Health, all of our residents are not allowed to go out for non-essential reasons.”
All three Mon Sheong Long-Term Care Centres are following Ministry of Health’s recommendations. Mon Sheong is working closely with Toronto Public Health to monitor the situation.
Mon Sheong Foundation appreciates the understanding and support of resident families during these difficult times. Mon Sheong Foundation will do everything they can to provide the best care for their residents.

For more information on Mon Sheong Foundation’s precautionary measures, please visit www.monsheong.org.

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Press Release – April 8, 2020 (PDF File)

Updated: Friday, June 5, 2020 at 3:40 p.m.

Home for The Aged (D’Arcy Home in Downtown)

On Friday, June 5, 2020, Toronto Public Health declared the COVID-19 outbreak over at the entire facility.

Updated: Friday, June 5, 2020 at 3:40 p.m.

Scarborough Long-Term Care Centre

On Saturday, May 23, 2020, Toronto Public Health declared the COVID-19 outbreak over at the entire facility.

Updated: Friday, June 5, 2020 at 3:40 p.m.

Richmond Hill Long-Term Care Centre

On May 8, 2020, Mackenzie Health & York Region Public Health were on site taking swabs for all residents and staff of Mon Sheong Richmond Hill Long-Term Care Centre. All results are negative.

Updated: Thursday, August 6, 2020 at 11:00 a.m.

1. What measures is Mon Sheong taking to protect residents?

Our top priority remains in safeguarding our residents, staff members, volunteers and stakeholders. We are following government directives and have implemented the following:

  • Active screening of staff for symptoms before they start their shifts and at the end of their shifts.
  • Staff are tested twice a month.
  • Twice-daily monitoring of all residents for symptoms
  • Indoor and outdoor visits are available for 30-minute appointments. Please call the respective long-term care centre to make an appointment. Increased cleaning, especially on high-touch surfaces

2. Can I still visit my loved ones at Mon Sheong?

In consultation with the Chief Medical Officer of Health, the Ontario government announced that starting July 22, 2020, indoor visits will be allowed with two visitors.

 

  • All visitors are required to be tested negative for COVID-19 within the previous 2 weeks and subsequently not tested positive.
  • All visitors must go through active screening at arrival. If you are experiencing any symptoms of COVID-19, have recently travelled or have come into contact with someone who is COVID-19 positive, please contact the home to cancel your visit and do not visit the long-term care home.
  • Visitors can go to any assessment center for swabs testing. Please refer to the link below https://covid-19.ontario.ca/assessment-centre-locations/
  • Each resident can only have TWO visits per week and only TWO visitors are permitted to visit the resident during each scheduled visit.
  • Visits will be 30 minutes in length per time slot

Please contact the respective long-term care centre for more information.

3. Will family members be notified in the event of a confirmed COVID-19 case at Mon Sheong?

Yes. Our Administrator/Manager and their teams are proactively reaching out to families by phone and email to ensure they are informed as soon as possible regarding any positive cases. Families are updated on a regular basis with the information and resources they need and what steps the Long-Term Care Centres and Private Care Centres are taking to manage the outbreak in collaboration with public health department.

Please ensure your centre has your up-to-date contact information including phone number and email address to ensure you receive that type of communication.

4. What are the risks to other residents living on the same floor as a resident with COVID-19?

In this situation, the Home will enact “Outbreak Control” measures. This includes “Home Isolation” procedures, cohorting residents, twice-daily monitoring for all residents for symptoms, and increased cleaning, especially in high-touch surfaces. These, in combination with existing measures, are to keep our seniors safe and healthy.

5. Do resident programs and activities continue without volunteers?

Yes. Our long-term care centres are practicing social distancing. In order to do this, our exercise and activities have been limited to a maximum of 15 people with the recommended distance between each participant.

6. Where can I find more information?

Information about COVID-19 changes frequently. Mon Sheong works closely with Public Health Ontario and the Ontario government.

For updates on service changes, please visit our Mon Sheong COVID-19 Update.

7. What can I do to help?

We are so thankful for the many offers from individuals and organizations to donate protective equipment, financial support and time to our frontline workers during the COVID-19 pandemic.

Donations are welcome, please visit our Donations page today.

Help Us Combat COVID-19