COVID-19 Mon Sheong Updates

Updated: Monday, May 25, 2020 at 3:30 p.m.

Home for The Aged (D’arcy Home in Downtown)

Residents tested positive: 50 (including 33 deceased; 3 resolved cases)
Staff tested positive:          16 (11 resolved cases)

Updated: Monday, May 25, 2020 at 3:30 p.m.

Scarborough Long-Term Care Centre

Residents tested positive: 0
Staff tested positive:          0

On Saturday, May 23, 2020, Toronto Public Health declared the COVID-19 outbreak over at the entire facility.

Updated: Monday, May 25, 2020 at 3:30 p.m.

Richmond Hill Long-Term Care Centre

Residents tested positive: 0
Staff tested positive:          0

On May 8, 2020, Mackenzie Health & York Region Public Health were on site taking swabs for all residents and staff of Mon Sheong Richmond Hill Long-Term Care Centre. All results are negative.

PRESS RELEASE April 26, 2020 at 9:00 p.m.

Mon Sheong Home for the Aged – Update
TORONTO – Mon Sheong Foundation would like to provide an update and also clarification on some misinterpretation on the situation at Mon Sheong Home for the Aged, located on D’Arcy Street.

  • As of today, there are 50 residents tested positive. Out of those tested positive, there are 27 deaths. The number of staff tested positive remains at 16 and some of them have passed the 14-day isolation threshold.
  • Since the outbreak in early April, Mon Sheong Foundation management and D’Arcy Home have daily conversations with Ministry of Health and Toronto Public Health in respect to the latest status updates and supports needed, particularly on staffing and supplies of Personal Protective Equipment.
  • Mon Sheong has neither declined nor refused military assistance from the government. Mon Sheong has not commented on the length of the process in obtaining military assistance.
  • Mon Sheong has been requesting any and all help possible from the government since the beginning of the outbreak and has asked for any assistance the government can provide. To Mon Sheong, this all-encompassing request includes whatever the government deems
    appropriate to assign to our facility. As of this afternoon, eight personnel from the government are confirmed to work at D’Arcy home on Monday April 27. These include five Registered Nurses, two Personal Support Workers and one Dietician.
  • Given there are staff members who are not available due to COVID-19 positive or required isolation, the pool of nursing workforce dropped substantially. However, with the extended hours per shift and the return of retired employees, the D’Arcy Home is managed to maintain
    2/3 of nursing headcounts of a typical day before the outbreak. The assistance from the government will greatly help to alleviate the heavy workload and long hours of the current nursing team.
  • In the meantime, Mon Sheong continues to use every avenue to strengthen our nursing support at D’Arcy Home.  Mon Sheong continues to work tirelessly to safeguard the health and safety of our residents and staff.

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Press Release – April 26, 2020 (PDF File)

PRESS RELEASE April 25, 2020 at 9:00 p.m.

Mon Sheong Home for the Aged – Update
TORONTO – Mon Sheong Foundation would like to provide an update on the situation at Mon Sheong Home for the Aged, located on D’Arcy Street.

  • As of today, there are 50 residents tested positive. Out of those tested positive, there are 26 deaths. The number of staff tested positive remains at 16.
  • Mon Sheong management and D’Arcy Home are in daily communication with Ministry of Health and Toronto Public Health in respect to the latest status updates and staffing support.
  • Mon Sheong Foundation has been communicating closely with the provincial and municipal governments since the outbreak at D’Arcy Home in early April, so they are well aware of the needs of D’Arcy Home.
  • Mon Sheong has made it very clear to the government our primary needs of additional nurses and personal support workers (PSWs) for our residents. Additional manpower would help ease the nursing and personal care workload on the current crew.
  • The Government has partnered the Home with Mt. Sinai Health Team. Communications have been established with the Health Team for support in different areas. Two nurses came to D’Arcy Home yesterday (Friday April 24) to help and another four are expected to be on site on
    Monday, i.e. a total of six additional personnel of whom five are nurses.
  • On top of Mt. Sinai Health Team’s help, Mon Sheong is working with several community healthcare professionals for potential help with the current situation.
  • Mon Sheong keeps contacting staff members who are off work to see if they could return and help D’Arcy when their conditions allow.
  • As previously mentioned, the typical pool of nursing workforce of the D’Arcy home is down to 20%. With a typical manpower pool, we had the benefit of allowing staff to adhere to regular shifts and to take regular time off to recoup. Despite the current tight staffing situation, the
    Home managed to arrange two thirds of the day to day nursing head counts to provide care for residents, with the extended work hours per shift and the return of retired employees.
  • A doctor is on site regularly to check on residents and in communication with families.

Mon Sheong continues to work tirelessly to safeguard the health and safety of their residents and staff.

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Press Release – April 25, 2020 (PDF File)

Exterior of Mon Sheong Home of The Aged

PRESS RELEASE April 13, 2020 at 8:45 p.m.

Mon Sheong Home for the Aged Updates on COVID-19 Outbreak

TORONTO – Since last week’s announcement of outbreak, Mon Sheong Home for the Aged (D’Arcy Home) has continued to work with Toronto Public Health to test residents for COVID-19. Currently, there are 32 residents tested positive with eight deaths. 11 staff members have also been confirmed. A COVID-19 hotline was created for family members of the D’Arcy Home residents. This hotline is available seven days a week.

The Ontario government announced new directives last Thursday. The new directives require all residents at long-term care centres with COVID-19 outbreaks or residents returning from the hospital to be tested. Toronto Public Health took tests for 64 residents at D’Arcy Home and 28 staff on duty, on April 11. While D’Arcy Home is awaiting results of tests, the staff members have daily contact with Toronto Public Health to monitor the situation. At the same time, staff members are separating ill residents from healthy residents to prevent infection.

On April 8, after learning of D’Arcy Home’s situation, the government sent PPEs, including 400 face shields, 1,000 masks and 700 gowns, to the Home. Stephanie Wong, CEO of Mon Sheong Foundation, thanks generous donors for their donations and coming together as a community.

D’Arcy Home is strictly adhering to Toronto Public Health’s directives and has enacted “Outbreak Control” protocols. The Home continues to:

• Keep in close contact with resident families, updating them on the situation

• Increase cleaning, especially high-touch surfaces

• Do their best to schedule video chatting so that residents and families can communicate

Stella Leung, Senior Administrator of Mon Sheong Long-Term Care Centres, said, “Mon Sheong Foundation is grateful to all of the frontline workers taking care of our residents. Since staff members that have been confirmed positive or are unwell are required to isolate, staffing has become quite a challenge. We are arranging for additional nursing staff to join us. As well, some retired nursing staff members have returned to help out. Mon Sheong Foundation is working hard to ensure a sufficient amount of staff to care for our residents. All our staff members are required to wear N-95 masks and protective gowns. At present, there is a limited inventory of PPEs, so we are hoping for generous donations from the community.”

Mon Sheong Foundation appreciates the understanding and support of resident families during these difficult times. Mon Sheong Foundation will do everything they can to provide the best care for their residents.

For more information on Mon Sheong Foundation’s precautionary measures, please visit www.monsheong.org.

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Press Release – April 13, 2020 (PDF File)

Exterior of Mon Sheong Home of The Aged

PRESS RELEASE April 9, 2020 at 9:00 a.m.

Mon Sheong Home for the Aged Confirmed Cases of COVID-19
TORONTO – In early April, Toronto Public Health declared three confirmed cases of COVID-19 at Mon Sheong Home for the Aged (D’Arcy Home). The Home immediately enacted “Outbreak Control” protocols, but the situation has aggravated quickly. Currently, there are 16 residents tested positive with four deaths. Two staff members have also been confirmed. A COVID-19 hotline was created for family members of the D’Arcy Home residents.
D’Arcy Home discovered several residents with fever in late March and immediately conducted swab testing for residents exhibiting COVID-19 related symptoms. Toronto Public Health confirmed three residents tested positive on April 4.
Following Toronto Public Health’s directives, “Outbreak Control” protocols were put in place until the outbreak ends. Staff members at D’Arcy Home are working closely and communicating with Public Health Officers daily to ensure the health and safety of residents and staff members. Symptomatic residents have been isolated from other residents as much as possible.
The D’Arcy Home continues to provide necessary care and support to the residents while full infection control precautions have been put in place, which include:

  • All residents at the facility stay in their own rooms, in isolation
  • Tray service meals are delivered to resident rooms as a part of “Home Isolation” procedures
  • All group activities are suspended
  •  Twice-daily monitoring of all residents for symptoms
  • Active screening of staff for symptoms before they start their shifts and at the end of the shift
  • All staff members have been reminded to monitor themselves for illness and not to come to work when they are sick
  • Increased cleaning, especially high-touch surfaces
    D’Arcy Home staff members have been in close contact with resident families, keeping them updated. The Home has escalated their care of residents and wishes for their swift recovery. Since staff members that have been confirmed positive or are unwell are required to isolate, staffing is currently a challenge. Personal Protective Equipment (PPE) is becoming limited and Mon Sheong hopes for community donations.
    Stella Leung, Senior Administrator of Mon Sheong Long-Term Care Centres, said, “We have always strictly followed Ministry of Health’s and Public Health’s directives, so it is unfortunate that a case developed. There are many factors that could have led to this because silent carriers show no symptoms but may pass the virus on. Public Health Officers are looking closely into this situation.

With response to the directive from Ministry of Long-Term Care issued on March 14, Mon Sheong Long-Term Care Centres have suspended all non-essential visits and advised all residents and families regarding this change. Under the directive from Chief Medical Officer of Health, all of our residents are not allowed to go out for non-essential reasons.”
All three Mon Sheong Long-Term Care Centres are following Ministry of Health’s recommendations. Mon Sheong is working closely with Toronto Public Health to monitor the situation.
Mon Sheong Foundation appreciates the understanding and support of resident families during these difficult times. Mon Sheong Foundation will do everything they can to provide the best care for their residents.

For more information on Mon Sheong Foundation’s precautionary measures, please visit www.monsheong.org.

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Press Release – April 8, 2020 (PDF File)

Latest Update
Updated: April 29, 2020 at 11:30 a.m.

In response to the COVID-19 pandemic, Mon Sheong Foundation (MSF) has made several changes to our programs and services to heighten our precautionary measures. Our priority remains in protecting the health and safety of our residents, staff, volunteers and all stakeholders. MSF is closely monitoring the situation and is implementing changes based on government recommendations. Recent updates are as follows:

Long-Term Care Centres – Only essential visits (people visiting residents who are very ill or requiring end-of-life care) are permitted. Non-essential visitations are not allowed until further notice
Private Care – Only essential visits (people visiting residents who are very ill or requiring end-of-life care) are permitted. Non-essential visitations are not allowed until further notice
Adult Day Program – Closed until further notice
Community & Volunteer Services Centres – Closed until further notice
Chinese School – All 3 campuses are closed until further notice
Events – Volunteer Appreciation Dinner (March 28) and Mon Sheong Golden Seniors Celebration (April 18) are cancelled
Mon Sheong Foundation is taking every precaution to minimize possible risks of COVID-19 infection at our facilities and keeping our residents, volunteers, staff and all stakeholders safe. We appreciate your understanding and support as we fulfill our commitment to your safety.

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Notice update – April 29, 2020 (PDF)
Notice update – March 16, 2020 (PDF)

As the COVID-19 situation continues to evolve, there are many ways you can help our long-term care residents and care providers. Gifts to our COVID-19 Special Fund will be restricted to efforts supporting the COVID-19 response at Mon Sheong. Your generosity will support our healthcare staff, provide important medical supplies and equipment, and help develop strategies to maintain emotional and physical health of our residents and staff.  Together we can help our communities during this urgent time.

We are reaching out to the community for donations of much needed supplies:

  • N95 masks (models: 1860, 1860S, 1870, 1870+, 8210)
  • Surgical masks – Levels 1/2/3
  • KN95 masks
  • Face shields
  • Goggles
  • Isolation gowns (disposable or washable)
  • Vinyl gloves
  • Hand sanitizer
  • Healthcare-grade disinfectant wipes (bleach or hydrogen peroxide)
  • Baby monitors (new or used)
  • Shoe covers

If you have unopened medical supplies that are from a verifiable source to support our front-line workers, please contact us by email fundraising@monsheong.org or phone 905-883-9288 ext. 2008.

Updated: Wednesday, May 6, 2020 at 1:00 p.m.

1. What measures is Mon Sheong taking to protect residents?

Our top priority remains in safeguarding our residents, staff members, volunteers and stakeholders. We are working closely with Public Health and Ministry of Long-Term Care to monitor and control the situation. The following measures have been implemented to date:

  • Active screening of staff for symptoms before they start their shifts and at the end of their shifts
  • Twice-daily monitoring of all residents for symptoms
  • All non-essential visits have been suspended

Increased cleaning, especially on high-touch surfaces

2. Can I still visit my loved ones at Mon Sheong during the pandemic emergency?

The Ontario government has declared a State of Emergency. In response to this, Mon Sheong has suspended all non-essential visits to our long-term care and private care facilities. Only visitors for residents who are very ill or require end-of-life care are allowed. All visitors are required to fill out an infection surveillance declaration form and have their temperature taken at the entry of all facilities.

We have implemented video conferencing for our residents. Please contact the respective facility to arrange video conferencing for families and residents.

We appreciate your understanding and thank you for your patience and continued cooperation.

3. Will family members be notified in the event of a confirmed COVID-19 case at Mon Sheong?

Yes. Our Administrator/Manager and their teams are proactively reaching out to families by phone and email to ensure they are informed as soon as possible regarding any positive cases. Families are updated on a regular basis with the information and resources they need and what steps the Long-Term Care Centres and Private Care Centres are taking to manage the outbreak in collaboration with public health department.

Please ensure your centre has your up-to-date contact information including phone number and email address to ensure you receive that type of communication.

4. What are the risks to other residents living on the same floor as a resident with COVID-19?

In this situation, the Home will enact “Outbreak Control” measures. This includes “Home Isolation” procedures, cohorting residents, twice-daily monitoring for all residents for symptoms, and increased cleaning, especially in high-touch surfaces. These, in combination with existing measures, are to keep our seniors safe and healthy.

5. Do resident programs and activities continue without volunteers?

Yes. Our long-term care centres are practicing social distancing. In order to do this, our exercise and activities have been limited to a maximum of 10 people with the recommended distance between each participant.

6. What if I have symptoms of illness when I come to Mon Sheong?

We discourage you from coming to Mon Sheong if you have symptoms of illness. Anyone arriving at the screening desk must apply hand sanitizer before they begin the screening process. Anyone who presents at the screening desk with respiratory symptoms, cough or a body temperature greater than 37.5° C is not allowed to enter the facility.

7. I am a volunteer in the long-term care home. Do I continue with my work or should I stay home?

Under the directive of Public Health to restrict non-essential visits to long-term care homes, volunteers are not allowed in our homes at this time.

8. Where can I find more information?

Information about COVID-19 changes frequently. Mon Sheong works closely with Public Health Ontario and the Ontario government.

For updates on service changes, please visit our website: www.monsheong.org

9. What can I do to help?

We are so thankful for the many offers from individuals and organizations to donate protective equipment, financial support and time to our frontline workers during the COVID-19 pandemic.

There is an unprecedented demand – we need to bolster our PPE supply and enhance the support to our frontline workers. This is how you can help.

Help Us Combat COVID-19