Last Updated: May 29th, 2020
Personal Information and Personal Health Information
Personal information means information about an identifiable individual and includes personal health information, but does not include the name, title, business address, or telephone number of an employee of an organization. Personal health information may include, for example, your name, date of birth, address, health history, your health card, and any care you receive from us.
To the extent that we engage in commercial activities, we are subject to and comply with Canada’s Personal Information Protection and Electronic Documents Act, 2000.
To the extent that we collect, use, and disclose personal health information in our activities, we are subject to and comply with Ontario’s Personal Health Information Protection Act, 2004.
Collection of Personal Information
We provide a variety of services to a wide range of individuals. In doing so, we often collect personal information to help us in providing our services and ensure the quality of the services being provided.
We will only collect, use and disclose your personal information with your consent or as required by law. Generally, we collect personal information directly from you, but we may collect such information from a person acting on your behalf or through other sources provided that we have obtained your prior consent or as otherwise permitted or required by law. Such collection may be done at the start or during the course of your relationship with us.
Consent Regarding Collection, Use and Disclosure of Personal Information
When we collect, use, or disclose your personal information, we will usually obtain your consent from you or from a person acting on your behalf (known as a substitute decision-maker), which may be, in writing or communicated to us verbally. Sometimes, your consent may be implied.
Purposes for Our Collection, Use and Disclosure of Personal Information
We collect, use, and disclose personal information, including but not limited to personal health information, for a variety of purposes including:
- To treat and to care for individuals;
- To process payments for such treatment and care;
- To plan, to administer, and to manage our activities;
- For the purposes of quality improvement and risk management;
- To teach or to assist health researchers for research, or to give information to certain registries or planning bodies that use that information to improve health care services or health system management (as long as strict privacy protections are in place);
- To compile statistics;
- To fundraise;
- To improve our healthcare services and programs; or
- To comply with legal and regulatory requirements.
Other Disclosures of Personal Information
Other circumstances in which we may disclose your personal information include:
- When you have consented to the disclosure;
- When the health care you are receiving involves health care professionals outside MSF;
- When we are required or authorized by law to do so, including, for example, if a court issues a warrant or a subpoena; or
- When a substitute decision maker regarding your care and treatment has been identified.
Limiting, Expanding or Withdrawing Consent
While we may disclose general information about our residents, residents may limit or expand the information to be disclosed or the individuals to whom such information is to be disclosed to. Please let our staff or the Privacy Officer identified at the end of this Policy know about any instructions you have in this regard. Please note that limiting our ability to collect, use, or disclose your personal information, or withdrawing your consent to our collection, use, or disclosure of your personal information (which you may do regarding all or part of your personal information, including personal health information) may impact our ability to serve or care for you. If you would like more details in this regard, please contact our Privacy Officer identified at the end of this Policy.
Security of Personal Information
We take precautions (including premises security and the deployment of technological safeguards) to keep your personal information safe from loss, unauthorized access, modification, or disclosure.
We may use or disclose your name and contact information for fundraising purposes. Please note that you can opt out of receiving any future fundraising solicitations from us by contacting the Privacy Officer identified at the end of this Policy.
Access and Correction
You may ask to access or to correct personal information we hold about you. You may have to pay a reasonable fee in this regard. Your rights to access and correct your personal information are not absolute. There are a number of situations where we may deny access to, or refuse to correct, information. If we deny a request for access to, or refuse a request to correct personal information, we will provide a reason for doing so.
We may revise this Policy from time to time. The most current version of the policy will govern our use of your information and will always be our Privacy page. Please review it each time to ensure that you are aware of any new update or change of the contents of this Policy.
Privacy Officer Information
If you have any questions, or if you wish to access or correct your personal information, or if you have a complaint, please first contact our Privacy Officer at:
11211 Yonge Street
Richmond Hill, ON L4S 0E9
Tel: 905-883-9288 ext. 2626
If you are not satisfied with our response regarding personal health information, you can reach (or make a complaint to) the Information and Privacy Commissioner of Ontario at:
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
If you are not satisfied with our response regarding other personal information which we use in commercial activities, the Privacy Commissioner of Canada can be reached at:
30 Victoria Street
Gatineau, Québec K1A 1H3